Frequently Asked Questions

What payment methods do you accept?

At Stonebrook Studio, we offer a selection of trusted and secure payment options to make checkout effortless. We currently accept all major credit and debit cards, (Visa, Mastercard, American Express, Maestro) as well as popular digital payment methods such as Apple Pay, and Google Pay.

All payments are processed through secure, encrypted gateways to ensure your personal and financial information is fully protected. If you experience any issues during checkout, our customer support at Support@StonebrookStudio.com is always happy to assist.

Where can I find my order number?

Your order number is included in the confirmation email sent shortly after your purchase is completed. You’ll also find it in your shipping confirmation once your order is on its way.

If you don’t see these emails, please check your spam or junk folder, as automated messages can occasionally be filtered. We recommend keeping your order number handy, as it helps us assist you quickly should you have any questions about your order.

Shipping & Delivery

Where does Stonebrook Studio ship to?

Stonebrook Studio currently ships worldwide. We offer free shipping on all orders, allowing us to provide a smooth, reliable delivery experience while maintaining our standards of quality and customer care.

By shipping worldwide, we aim to deliver a consistent level of service and dependable delivery experience to customers across the globe.

What are your delivery times?

Our processing time: 1–2 business days

Estimated delivery time:  3–5 business days after dispatch

Order cut-off time: 12:00 PM (GMT), London time

Orders placed during peak periods may take slightly longer.

You will receive a shipping confirmation email with tracking details as soon as your order is on its way, allowing you to follow your Stonebrook Studio pieces from dispatch to delivery. We work with trusted shipping partners to ensure a smooth and reliable delivery experience.

What should I do if my order hasn’t arrived?

Orders are processed within 1 to 2 business days, with same-day processing for orders placed before 12:00 PM (GMT), London time. Delivery typically takes 3 to 5 business days after dispatch.

In rare cases, delivery can take longer, with a maximum delivery time of up to 10 days.

If your order hasn’t arrived within this timeframe, please reach out to our customer care team at Support@StonebrookStudio.com with your order number. We’ll investigate the status of your package and work with our shipping partners to provide an update as quickly as possible.

Your satisfaction matters to us, and we’re committed to ensuring your Stonebrook Studio pieces reach as soon as possible!

Do you offer free shipping?

Yes, we offer free standard shipping on all orders. We believe receiving your Stonebrook Studio pieces should be simple, without unnecessary additional costs.

Our goal is to make every part of your experience feel considered, from checkout to delivery.

Are there any additional fees or charges?

No, there are no customs fees or additional charges to worry about when ordering from Stonebrook Studio. As we ship exclusively within the United Kingdom, the price you see at checkout is exactly what you’ll pay.

We believe in clear, transparent pricing and a smooth shopping experience, with no hidden costs or surprises after placing your order.

What happens if my order is lost in transit?

If your order appears to be lost while in transit, there’s no need to worry. Please contact our customer care team at Support@StonebrookStudio.com as soon as possible with your order details.

We’ll investigate the situation promptly and work with our shipping partners to find a solution. Your satisfaction is important to us, and we’re committed to resolving any delivery issues as quickly and smoothly as possible.

How do I track my delivery?

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and a direct link to follow your order’s journey.

You can also visit our Track My Order page at any time to view real-time updates on your delivery. If you have any questions about your tracking information, our customer care team is always happy to assist.

Can I change or cancel my order after placing it?

We begin processing orders shortly after they’re placed to ensure timely delivery. If you need to modify or cancel your order, please contact our customer care team as soon as possible at Support@StonebrookStudio.com.

If your order hasn’t yet been processed, we’ll do our best to accommodate your request. Once an order has been prepared for shipping, changes may no longer be possible. In that case, our team will be happy to assist you with a return once your order has been delivered.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy, because we want you to feel confident in your Stonebrook Studio purchase. If you’re not completely satisfied, you may return unworn items in their original condition and packaging within 30 days of delivery.

To start a return, please contact our customer care team at Support@StonebrookStudio.com. They’ll guide you through the process and provide all necessary return instructions.

Please note that return shipping costs are the responsibility of the customer and are not covered by Stonebrook Studio. We aim to make the return process as smooth and straightforward as possible, even when plans change.

How can I return or exchange an item?

To begin a return or exchange, please contact our customer care team at Support@StonebrookStudio.com. In your message, include your order number and the reason for your return or exchange so we can assist you efficiently.

Our team will respond with clear, step-by-step instructions tailored to your request and provide all the information needed to complete the process. Please note that return shipping costs are the responsibility of the customer and are not covered by Stonebrook Studio.

All returns and exchanges must be initiated within 30 days of delivery, and items should be unworn, in their original condition, with all tags attached. We’re here to make the process as smooth and straightforward as possible.

Can I change the size or colour of my order?

Yes, of course. If you love the style but would prefer a different size or colour, we’re happy to assist with an exchange. Simply follow the standard return process and let us know which size or colour you’d like instead.

Please note that all exchanges are subject to current stock availability. Our customer care team will do their best to help you find the best alternative if your preferred option is no longer available.

How should items be returned?

All returned items should be unworn, unwashed, and in their original condition, with all tags still attached. We also ask that items are returned in their original packaging to ensure they arrive back to us safely.

This allows us to maintain our quality standards and helps us process your return or exchange as smoothly and efficiently as possible.

What if my item arrives damaged or incorrect?

Please inspect your order carefully once it arrives. If you notice any defects, damage, or receive an incorrect item, contact our customer care team at Support@StonebrookStudio.com as soon as possible.

To help us resolve the issue quickly, we kindly ask that you include clear photos showing the defect or error. This allows our quality control team to assess the situation and provide the most suitable solution.

Your satisfaction is our priority, and we’re committed to making things right.